Terms & Conditions
These terms explain how orders through the Puckin’ Go website work. They should be read together with our Returns, Delivery and Special Orders policies.
1. About us
Puckin’ Go operates from 37 Glenburn Road, East Kilbride, G74 5BA. The final legal trading identity and customer-service email will be added before public launch.
2. Products and prices
We aim to describe products accurately and show current prices and availability. Product images may sometimes be representative where colour or packaging varies. If an obvious pricing or stock error occurs before dispatch, we will contact you rather than knowingly process the order incorrectly.
3. Placing an order
Your basket lets you review products, quantities, delivery and the total before payment. Selecting the checkout button starts an order record, but your order is only confirmed once payment is accepted and we can fulfil it. Payment is processed by SumUp.
4. Delivery and collection
Delivery methods, charges, local-delivery rules and collection information are set out in our Delivery & Collection policy. We will contact you if an unexpected issue prevents fulfilment within the stated or agreed timeframe.
5. Returns, faults and cancellations
Your cancellation and return rights depend on how the goods were purchased and whether they have been used, modified, personalised or supplied as a hygiene-sensitive item. Please read our Returns & Refunds policy. Nothing in these terms removes statutory consumer rights.
6. Special orders
Items ordered specially for a customer, deposits and personalised/custom goods are covered by our Special Orders & Deposits policy.
7. Website use
Do not misuse the website, attempt to interfere with its security, or submit false/fraudulent orders. Advice tools such as sizing, flex and sharpening helpers are starting guidance and do not replace checking the fit or suitability of the actual equipment.
Contact
Telephone / WhatsApp: 07586 535143. The public @puckingo.co.uk email address will be added before launch.