Privacy Notice
This explains the personal information the website uses for orders, bookings, enquiries and optional marketing.
Who is responsible for your data?
Puckin’ Go, operating from 37 Glenburn Road, East Kilbride, G74 5BA, is responsible for the personal information collected through this website. The final legal identity and privacy contact email will be inserted before launch.
What we collect
- Name, email, telephone number and delivery/collection details when you order
- Order contents, order reference, payment status and related fulfilment information
- Booking details you choose to provide for Puck Lab or skate sharpening
- Email address when you explicitly sign up for stock, offer or hockey updates
- Technical/security information reasonably needed to operate and protect the website
Why we use it
We use customer information to take and fulfil orders, provide booked services, answer enquiries, maintain records, prevent fraud, comply with legal obligations and, where you ask us to, send marketing updates. We do not need or store your card details: online payment details are handled by SumUp.
Who we share it with
Information is shared only where needed to provide the service, for example with SumUp for payment, Netlify for website hosting/form processing, booking providers used on the site, and delivery providers where an order is shipped. We may also disclose information where required by law.
How long we keep it
We keep order and accounting records for the period needed for business, tax and legal purposes. Marketing details are kept until you unsubscribe or we no longer need them. Enquiry and booking details are retained only as long as reasonably needed for the service and follow-up.
Your rights
UK data-protection law gives individuals rights over their personal information, subject to the circumstances. These can include access, correction, deletion, restriction, objection and data portability. Where processing relies on consent, you can withdraw that consent. You can also complain to the Information Commissioner’s Office if you have concerns.
Contact
Telephone / WhatsApp: 07586 535143. The public @puckingo.co.uk email address will be added before launch.